FAQ
Questions we hear a lot
Straight answers. If yours isn't here, call the office.
Renting
What do I need to rent a unit?+
A photo ID and a card for the first month. No deposit, no lease.
Can I reserve online?+
Yes. A reservation holds the unit for seven days at no charge.
Is there a minimum stay?+
One month. After that it's month to month with ten days' notice to leave.
How do I pay?+
Online, by auto-pay, or at the office. Rent is due on the first; there's a ten-day grace period.
Access and security
What are the gate hours?+
6am to 10pm, every day of the year, with your own code. The office is open Monday through Saturday, 9 to 6.
Is the facility secure?+
A sensor gate, cameras recording on every aisle and the RV lot, lighting on timers, and an office that's staffed six days a week.
Who can get into my unit?+
You, and anyone you add to your account with their own gate code. We don't keep a key to your lock.
Units and sizes
What sizes do you have?+
5x5, 5x10, 10x10, 10x15, 10x20 and 10x30. The size guide shows what fits in each.
What can't I store?+
Anything flammable, perishable, alive or illegal. Fuel cans, propane, food, plants, pets, and nothing you wouldn't want a fire marshal to find.
Can I change units?+
Yes, anytime. Within the first month we transfer the rent you've paid; after that there's no transfer fee.
RV and boat parking
How long a rig can you take?+
45 feet under the canopy, 50 feet in open spaces.
Can I prep the RV on the lot?+
Loading, washing and a few hours plugged in before a trip, yes. Mechanical work, no.
Billing
Will my rent go up?+
Not in the first year. After that, increases are small and come with sixty days' notice.
Is insurance required?+
Some coverage, yes. Our tenant protection plan starts at $9 a month, or your own policy works if it covers storage.
Reserve or ask
Still have a question?
Tell us the size you want and when you'd like to move in. We'll hold it for seven days at no charge and reply with next steps.
Rather talk? Call (509) 555-0148
